CLOUD BASED CONCEPT FOR A FUTURE CONTACT BOOK
Authors: Maini Williams, Eija Kaasinen, Minna Kulju, Aleksi Rinta-Kauppila
Category: research article
Keywords: Cloud computing, contact book, co-creation, user interface design, evaluation, prototype, identities
Abstract: People are using several different devices and services for communication purposes. Managing and synchronizing contact information within these is challenging. In this paper we describe the development of a future contact book concept that utilizes the possibilities of cloud computing. A cloud based contact book can serve various devices and applications. Contact information can be updated automatically. The cloud based contact book could indicate availability of people and it could help in selecting the preferred communication channel. It also enables people to have different identities in their daily lives. The identities determine who is able to reach the person at any given moment and what communication channel is used. The contact book concept was co-created with potential users in different ideation activities. We describe the concept and initial user evaluation results.
Permanent link to this page: http://urn.fi/URN:NBN:fi-fe201110035611
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Initial submission
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Cloud Based Consept for a Future Contact Book
- In this paper the concept of cloud based contact book and initial user evaluation results are described. One of the key findings of the study was that users are having different identities. These identities could be used to determine who is able to reach the person at any given moment and what communication channel is used to make a contact.
This article introduces a concept design for a contact book, where contacts and availability information would be managed by a cloud service. The present article also describes the design process stressing user involvement. The reviewer thinks that the concept in its simplicity is quite clever and, assuming such design doesn't exist, we are witnessing a genuine innovation utilizing the possibilities of cloud service, with good value for the end-users.
The reviewer also has some suggestions to improve the paper. The reviewer feels that the first two sections (introduction and related research) are not conceptually linked, that is, it is difficult for non-experts to associate contact book to presence. In the introduction, you could therefore elaborate the relevant concepts more. This would also enable stressing the importance in identity in cloud based service more, since in cloud services the end-user devices and location becomes less relevant as users can log in to their services anywhere and using any device.
Although the paper is able to convince the reviewer about the benefits and simplicity of the concept implementation, the initial user tests are reported in less convincing way. The authors report some feedback received, but more information on the measures and methods for collecting the feedback would be needed.
Finally, the authors could envision the commercial possibilities of the new design.